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I can't open Firefox because it crashes at startup even in Safe Mode. How can I fix this?

  • 2 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
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  • Last reply by Ross Marsden

Ross Marsden
Ross Marsden
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Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306 I updated to the latest version of Ff V19 is it? I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate. In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff.

Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306 I updated to the latest version of Ff V19 is it? I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate. In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff. Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hello, do you have any toolbars, imesh, data manager or other similar suspicious programs installed on your pc? if so please remove them from your windows control panel - a component of those programs (datamngr.dll) is causing the crashes.

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philipp
philipp
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தீர்வு தேர்ந்தெடுக்கப்பட்டது

hello, do you have any toolbars, imesh, data manager or other similar suspicious programs installed on your pc? if so please remove them from your windows control panel - a component of those programs (datamngr.dll) is causing the crashes.

Ross Marsden
Ross Marsden கேள்வியின் உரிமையாளர்
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Thank you madperson for taking the time to answer my question.

I found two Toolbars; Searchqu and ALOT, and removed them both. I suspect Searchqu was the culprit because I saw "datamngr" flash by as the uninstaller was working away.

Thanks heaps, I i hope someone finds my answer useful as well.

RossM