Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Thunderbird - Migration to New Computer - Folders Missing

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది sfhowes

derek.poon
derek.poon
more options

My boss had a Laptop and was running Thunderbird for her Email Accounts. She needed a replacement laptop. Microsoft did the transfer and said they pulled all data off the old and put it on the new. I added her emails back to the new laptop and the emails in the inbox and some folders have come over. It says it is done, but she says some folders are still missing. I don't use Thunderbird so I have no real clue how it works.

1. Does it make sense that some folders would be stored on the device and some would be stored online? 2. If a backup was done, what would the file extension be for a Thunderbird export (i.e. Outlook uses .pst files)?

My boss had a Laptop and was running Thunderbird for her Email Accounts. She needed a replacement laptop. Microsoft did the transfer and said they pulled all data off the old and put it on the new. I added her emails back to the new laptop and the emails in the inbox and some folders have come over. It says it is done, but she says some folders are still missing. I don't use Thunderbird so I have no real clue how it works. 1. Does it make sense that some folders would be stored on the device and some would be stored online? 2. If a backup was done, what would the file extension be for a Thunderbird export (i.e. Outlook uses .pst files)?

ప్రత్యుత్తరాలన్నీ (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If the AppData folder was backed up, you could have restored the C:\Users\username\AppData\Roaming\Thunderbird folder to the same location in the new setup to have the identical setup as before, including folders stored in Local Folders and also for POP and IMAP accounts. If you can find the Thunderbird folder, or just the profile folder in Thunderbird\Profiles, you can restore the folders. If you added the accounts as IMAP to the new setup but are missing some folders, right-click the account in the (left) Folder Pane, Subscribe, Refresh, and check any missing folders.