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Playing video has audio crackling

  • 4 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 1238 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย newbreed2001

newbreed2001
newbreed2001
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Since upgrading from Andriod 8 to ver. 9 (security patch level March 1 2019), my Firefox videos now have audio issues and make crackling noise. Issue occurs on any video I play in Firefox and I confirmed it occurs on YouTube, Vimeo, and any other video hosting website. Issue does not occur with Chrome.

I have; Rebooted my phone, cleared cache, deleted Firefox data, and even re-installed Firefox from scratch. Issue still occurring. I have had this phone, with Firefox, for over a year with no issues and last night's Android update has triggered this problem.

Device details: -Samsung Galaxy S8 (SM-G950W) -Andriod version 9 (kernel ver. 4.4.153-15485298) -Software update version: G950WVLU5CSC1/G950WOYA5CSC1/G950WVLU5CSC1 -Firefox version 66.0.2

Since upgrading from Andriod 8 to ver. 9 (security patch level March 1 2019), my Firefox videos now have audio issues and make crackling noise. Issue occurs on any video I play in Firefox and I confirmed it occurs on YouTube, Vimeo, and any other video hosting website. Issue does not occur with Chrome. I have; Rebooted my phone, cleared cache, deleted Firefox data, and even re-installed Firefox from scratch. Issue still occurring. I have had this phone, with Firefox, for over a year with no issues and last night's Android update has triggered this problem. Device details: -Samsung Galaxy S8 (SM-G950W) -Andriod version 9 (kernel ver. 4.4.153-15485298) -Software update version: G950WVLU5CSC1/G950WOYA5CSC1/G950WVLU5CSC1 -Firefox version 66.0.2

วิธีแก้ปัญหาที่เลือก

Hi Baldape, Confirmed this problem no longer occurs if using Firefox Beta 68.0b7 or Firefox Nightly 68.0a1 (2019-06-05). Test with these updated versions was successful as audio was clean/clear when playing any video (over WiFi).

Issue will likely go away once current FF release 67 is updated to 68. Ref. bug 1552665

https://bugzilla.mozilla.org/show_bug.cgi?id=1552665

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การตอบกลับทั้งหมด (4)

newbreed2001
newbreed2001 เจ้าของคำถาม
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  • note: issue happens with headphones or built in speaker (when playing video in FF). Tested VLC player and Netflix app and confirmed audio problem does not occur.

I regret doing the OS update as I use Firefox on a daily basis for playing video. Hopefully a fix or workaround can be found shortly.

newbreed2001
newbreed2001 เจ้าของคำถาม
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Also confirmed;

  • Factory reset my phone, issue still occuring
  • Firefox 67 (beta) and 68.x (nightly) both have the same issue.
  • Issue only occurs when streaming on WiFi

เปลี่ยนแปลงโดย newbreed2001 เมื่อ

Baldape
Baldape
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Same exact problem, Only difference is the security patch level is April 1st 2019.

newbreed2001
newbreed2001 เจ้าของคำถาม
more options

วิธีแก้ปัญหาที่เลือก

Hi Baldape, Confirmed this problem no longer occurs if using Firefox Beta 68.0b7 or Firefox Nightly 68.0a1 (2019-06-05). Test with these updated versions was successful as audio was clean/clear when playing any video (over WiFi).

Issue will likely go away once current FF release 67 is updated to 68. Ref. bug 1552665

https://bugzilla.mozilla.org/show_bug.cgi?id=1552665