Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Auto updates not working. Manual updates not working.

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย ideato

more options

I have full connection to internet and wifi in the house. Nothing else effected performance wise. When auto update pops up, just keeps checking for server and never begins download. I have left it up for hours to double check.

When I attempt to manually update, it does not respond either.

Please assist.

Thanks, Andrew

I have full connection to internet and wifi in the house. Nothing else effected performance wise. When auto update pops up, just keeps checking for server and never begins download. I have left it up for hours to double check. When I attempt to manually update, it does not respond either. Please assist. Thanks, Andrew

การตอบกลับทั้งหมด (1)

more options

Hello Andrew

1. Download full installer from http://www.mozilla.org/en-US/firefox/all/

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.


Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you