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Why Win 7 64-bit pc says device added will sync momentarily, but no data has come from either my Win XPpro 32-bit pc nor either Android device (3 synced)?

D.Dao
D.Dao
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All 3 existing/currently-used devices (Win XP pro 32-bit laptop, and 2 Android phones) are on Firefox 30 (latest version) and sync just fine; NEW laptop (a Win 7 64-bit laptop, HP pro650) says added, "Will Sync Momentarily" but no data transferred... Not a single bookmark, nor my theme or other configuration(s).

I realize, after finding hardware requirement, that 64-bit Win 7 allows Firefox to work fine and am using it right now (I downloaded v.30 Firefox as soon as I booted the brand new pc up today), it let me set up sync & everything, just never transferred any data...Almost impossibly time-consuming task to transfer the thousands of bookmarks & complete organization from my other laptop, and will not matter much if I cannot sync any new ones with it. I would hate to have to transfer everything into Chrome...

Am I out of luck with this 64-bit unit to sync at all until Firefox supports it in the future? Same night...Later that evening: Well...Update Here: Tried Waterfox and it worked perfectly, got everything in from XP pro pc. SuperFast browsing too. Granted it is apparently a v.28, I think. Doesn't really matter to me. Now I'm going to try to import both Android bookmarks, etc. Will post my success or failure later.

All 3 existing/currently-used devices (Win XP pro 32-bit laptop, and 2 Android phones) are on Firefox 30 (latest version) and sync just fine; NEW laptop (a Win 7 64-bit laptop, HP pro650) says added, "Will Sync Momentarily" but no data transferred... Not a single bookmark, nor my theme or other configuration(s). I realize, after finding hardware requirement, that 64-bit Win 7 allows Firefox to work fine and am using it right now (I downloaded v.30 Firefox as soon as I booted the brand new pc up today), it let me set up sync & everything, just never transferred any data...Almost impossibly time-consuming task to transfer the thousands of bookmarks & complete organization from my other laptop, and will not matter much if I cannot sync any new ones with it. I would hate to have to transfer everything into Chrome... Am I out of luck with this 64-bit unit to sync at all until Firefox supports it in the future? Same night...Later that evening: Well...Update Here: Tried Waterfox and it worked perfectly, got everything in from XP pro pc. SuperFast browsing too. Granted it is apparently a v.28, I think. Doesn't really matter to me. Now I'm going to try to import both Android bookmarks, etc. Will post my success or failure later.

Modified by D.Dao

All Replies (2)

guigs
guigs
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Hi D.Dao, In order to further investigate the issue on Firefox 30, could you please turn on logging:

  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Links for log text support see http://pastebin.mozilla.org/ See how to turn on logs or Helpful Tips for QA of Sync

Thank you!

Modified by guigs

the-edmeister
the-edmeister
  • Moderator
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"Granted it is apparently a v.28,"

You can't Sync Firefox 28 (and older) with a Firefox 29 plus version; two different versions of the Sync API.

When a Sync user first installs a Firefox 29+ version, they need to update their Sync account. See this KB article - Sync your Firefox bookmarks, history, passwords and more

Waterfox 28 working with your Sync account, when Firefox 30 didn't, shows why you couldn't get Firefox 30 to Sync anything - your account wasn't updated.