Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not able to play HTML5 MP4 video in older version of Firefox?

  • 1 reply
  • 1 has this problem
  • 26 views
  • Last reply by cor-el

rajabhal
rajabhal
more options

Hi, We are using JW player to play videos on our website. We are able to play videos in Chrome, IE, Safari and Firefox version 30. We are facing problem when we try to play our videos in older versions of firefox. We use HTML5 MP4 videos. Is there some issue with MP4 encoding? Should we change our video format to WEBM to play our videos in older versions of firefox. Please help! Thanks in advance.

Hi, We are using JW player to play videos on our website. We are able to play videos in Chrome, IE, Safari and Firefox version 30. We are facing problem when we try to play our videos in older versions of firefox. We use HTML5 MP4 videos. Is there some issue with MP4 encoding? Should we change our video format to WEBM to play our videos in older versions of firefox. Please help! Thanks in advance.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See: