Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

In Gmail, some column headers and formatting buttons on the bottom of e-mail are white/transparent/invisible

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by bob776

more options

I have to toggle between regular and html versions of gmail and it's intolerable. Google doesn't seem to have an answer and I suspect it may be Firefox related. Disabled all add-ons and restarted Firefox and still had issue. Tried private window in firefox, same issue.

I appreciate any information.

Thanks.

I have to toggle between regular and html versions of gmail and it's intolerable. Google doesn't seem to have an answer and I suspect it may be Firefox related. Disabled all add-ons and restarted Firefox and still had issue. Tried private window in firefox, same issue. I appreciate any information. Thanks.
Attached screenshots

Chosen solution

That might be because image are blocked.

You can open the Web Console (Firefox/Tools > Web Developer). Check on the Network tab if (image) content is blocked and has a file size 0 (zero).

If images are missing then check that you do not block images from some domains.

  • Tap the Alt key or press F10 to show the Menu Bar

Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"

Check "Tools > Page Info > Media" for blocked images

  • Select the first image link and use the cursor Down key to scroll through the list.
  • If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain.

Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.


Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:


There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.

See also:

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

That might be because image are blocked.

You can open the Web Console (Firefox/Tools > Web Developer). Check on the Network tab if (image) content is blocked and has a file size 0 (zero).

If images are missing then check that you do not block images from some domains.

  • Tap the Alt key or press F10 to show the Menu Bar

Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"

Check "Tools > Page Info > Media" for blocked images

  • Select the first image link and use the cursor Down key to scroll through the list.
  • If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain.

Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.


Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:


There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.

See also:

more options

It was this one that did it (below)! Thank you SOOO much. It was driving me crazy:

Check "Tools > Page Info > Media" for blocked images

   Select the first image link and use the cursor Down key to scroll through the list.
   If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain. 

Happy Holidays! What a great help.