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What is "Mozilla Runtime"? My email will not open.

  • 6 replies
  • 1 has this problem
  • 6 views
  • Last reply by Matt

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My power went off this morning, and when I turned my computer on after the power came on, I cannot open my email, because there is an error message "Cannot find Mozilla Runtime"

What is this about...and can you fix it ?

thanks MelissaCW

My power went off this morning, and when I turned my computer on after the power came on, I cannot open my email, because there is an error message "Cannot find Mozilla Runtime" What is this about...and can you fix it ? thanks MelissaCW

All Replies (6)

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What OS are you using and what version of Thunderbird?

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Windows 2003 and the email is called Lanakai 3.1 I wish I could tell you more about the email/Thunderbird, but nothing comes up when I click the email icon except the error message.

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Windows 2003? Really? You must have composed that yourself. There was Win 2000 15 years ago. I hope you are not still trying to run that. If so Thunderbird crashing is the least of your worries.

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I closed https://support.mozilla.org/en-US/questions/1055351 in favor of this discussion. Please one Question one thread. More just confuses the issue and wastes volunteers time.

I suggest you install a release version of Thunderbird say Version 31.5. Version 38 will be released before mid year.

Point 1. Lanakai was never a release version. It was a development and testing release before Version 3.1 was released.

Point 2. Reinstalling will probably fix the issue.

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My intention was certainly NOT to "waste your time". My time has been wasted this week due to the email crash for which I have been trying to get help for 3 days. I don't appreciate being reprimanded for asking for help. Yours is the first helpful reply I have received, and it came with a reprimand.

I was asked to clarify my original request. If you think my response to that wastes your time, then I offer my apologies.

I will apply your suggestion and attempt to reinstall but I am not hopeful.

Because of this very frustrating and prolonged experience which has resulted in the loss of all my emails and some very important folders I will not be using Mozilla in the future.

Thank you for your valuable time.

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Personally I have no interest in what mail client you use. I volunteer here because I beleive in Thunderbird. But as a moderator I must ask people to not post and post multiple threads on the same topic. You tell me it is a reprimand. How do you propose I get that message across?

I spent more time moderating (closing threads and cross linking them) than I did on replying to you. Someone else misses out on an answer, it is than simple. So if I am uncompromising, it is for than reason.