Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Will a future update end the constant crashes of Firefox on my Samsung Galaxy Pro running Android 4.4.2? I have had to stop using Firefox.

  • 5 replies
  • 8 have this problem
  • 20 views
  • Last reply by pedagogue

pedagogue
pedagogue
more options

I cannot relate the crashes to any given circumstances. Usually, but not always, multiple tabs are open at the time of the crash. I use a Samsung Galaxy Tab Pro 8.4. Samsung has not yet delivered the Lollipop update. In addition to the crashes, Firefox does not handle zooming well, seeming to struggle with re-drawing the page. This is especially noticeable on news.google.com. The only add-on is OpenH264 video codec provided by Cisco Systems, 1.3. I have just disabled this and will see if it makes any difference.

I cannot relate the crashes to any given circumstances. Usually, but not always, multiple tabs are open at the time of the crash. I use a Samsung Galaxy Tab Pro 8.4. Samsung has not yet delivered the Lollipop update. In addition to the crashes, Firefox does not handle zooming well, seeming to struggle with re-drawing the page. This is especially noticeable on news.google.com. The only add-on is OpenH264 video codec provided by Cisco Systems, 1.3. I have just disabled this and will see if it makes any difference.

All Replies (5)

Kevin
Kevin
  • Moderator
more options

Do you have crash IDs? https://support.mozilla.org/en-US/kb/mozillacrashreporter

pedagogue
pedagogue Question owner
more options

I'm not sure what is meant by crash ID's, but I do click to send a crash report. I sent many in the last couple of months, until last week, when I gave up and began using Dolphin, which I think is built on Firefox.

Kevin
Kevin
  • Moderator
more options

Dolphin is not built on Firefox.

Assuming you still have Firefox installed. Open it and type about:crashes in the address bar. Press enter to go to the page.

Long press on the crash report ids and copy the urls to this forum.

pedagogue
pedagogue Question owner
more options

Thanks for the help.

Report ID Date Submitted bp-d7a3ef1a-db3c-4d50-8ad0-3d81d2150512 05/11/15 22:05 bp-d4843043-cc38-4e1f-81ac-ceba02150510 05/10/15 11:50 bp-4a42f98f-f097-42f6-b411-991062150509 05/09/15 15:57 bp-90bae4cf-74c9-4cf7-8202-6ddcf2150506 05/06/15 12:48 bp-9ecbc5d2-6114-48b8-8137-d11672150506 05/06/15 12:36 bp-dfc2aea3-2047-4098-b3bc-780c72150506 05/05/15 21:08 bp-47c269c0-5f5e-41d8-869b-1a9362150506 05/05/15 20:49 bp-434be422-48be-452f-b721-014892150505 05/05/15 11:06 bp-f5e52360-fd66-4ac0-8f4a-437232150501 05/01/15 17:29 bp-182d2594-457d-4a02-b8af-65cd42150501 04/30/15 22:34 bp-57a9d912-45ad-4516-85e0-fcecf2150429 04/29/15 17:22 bp-e8dcf272-1d18-4437-a74e-5587a2150429 04/29/15 10:58 bp-0ebc0fd7-1372-4220-8450-bafb12150429 04/28/15 20:26

pedagogue
pedagogue Question owner
more options

I hope this can be resolved. I prefer to use Firefox.