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shift key bounces me off page

  • 5 replies
  • 7 have this problem
  • 3 views
  • Last reply by kathymac1

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spent hours on this. cannot capitalize, type emails, etc. because shift key bounces me off page. please be specific. tried steps on support page, but nothing works.

spent hours on this. cannot capitalize, type emails, etc. because shift key bounces me off page. please be specific. tried steps on support page, but nothing works.

All Replies (5)

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Does this happen every time you press the Shift key (either the left or right one)?

Did you try to reboot the computer?

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cor-el said

Does this happen every time you press the Shift key (either the left or right one)? both keys Did you try to reboot the computer?
tried reboot, problem not solved
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same result both shift keys

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Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.


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Worked while I remained logged in. After closing and reopening, the problem recurred.