We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Filter messages but won't reply with template

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by mjdavey

mjdavey
mjdavey
more options

I set up a filter for incoming messages. When a message meets the criteria, I perform three options (1) copy to another folder (2) tag as important and (3) reply with a template. The first 2 conditions happen, but it won't send the template?

I set up a filter for incoming messages. When a message meets the criteria, I perform three options (1) copy to another folder (2) tag as important and (3) reply with a template. The first 2 conditions happen, but it won't send the template?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I would guess that the first two actions mean the email is not in the Inbox, so the third action cannot work as the email is not in Inbox.

What happens if you chnage the order; Reply with template as first action and then perform the other actions?

Thus: Reply with Template, tag and then move.

mjdavey
mjdavey Question owner
more options

Hi, Thanks for the effort. I think I found the problem, I had my Templates Sub-Folder under my INBOX folder, but in TOOLS /Account Settings /Copies and Templates, it was looking for the Templates folder under Local Folders. When I changed this it still didn't work, BUT when I restarted Thuderbird it did.