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Hi I need some help my all sisters emails had a red circle with a line through it and all her emails disapeared and I am no longer able to get emails from her

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  • Last reply by Dizzygirl

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Hi I need some help my all sisters emails had a red circle with a line through it and all her emails disappeared and I am no longer able to get emails from her

I had bumped my mouse and only my sisters emails had a red circle with a line through it then my sisters emails disappeared and now I cant get emails from her, they are not in junk as I never had set it up b4 or trash

Hi I need some help my all sisters emails had a red circle with a line through it and all her emails disappeared and I am no longer able to get emails from her I had bumped my mouse and only my sisters emails had a red circle with a line through it then my sisters emails disappeared and now I cant get emails from her, they are not in junk as I never had set it up b4 or trash

All Replies (6)

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Can you check some view settings: Via 'Menu Bar'

  • 'View' > 'Folders' > 'All'
  • 'View' > 'Threads' > 'All'

OR Via 'Menu Toolbar'

  • 'Menu icon' > 'Folders' > 'All'
  • 'Menu icon' > 'View' > 'Threads' > 'All'

Confirm you have those settings.

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Check to see if you marked it as a thread to ignore.

'View' > 'Threads' > 'Ignore threads'.

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Hi there, I looked and yes they are both ticked to all

I did get some help from a friend and he did some kind of rebuild the folder while I did not get back all my old messages at least I am able to receive her messages now. Thank you very much for trying to help me out much appreciated.

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The red circle was an icon that means 'Ignore' thread. So what happens if you select: 'View' > 'Threads' > 'Ignore threads'.

It should display the ignored threads, those with a red circle. select the email Message > select: 'Ignore thread' to remove the 'ignore thread' option.

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Thank you I did expect it was some kind of block button and are durrently reading the

Ignoring threads and subthreads

page you gave me its very helpful :)

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I know this is a late answer but I hope this helps other people. Select the email that has the red circle. Right click on the email and a drop down list appears. Click on "Ignore Thread" and the red circle disappears. I just finished marking an email to ignore so I tested adding and removing the red circle before posting this.