Windows 10 - black and white screen
Hi,
I post a message un-answered on an another forum :
"I have the same problem since windows 10 et FF 40, I've tried : - uninstall graphics drivers, DDU, reinstall (AMD) - reinstall firefox, new profile, safe mode (doesn't seem to be bugged, but it's random) - reinstall c++ redistributable 2005, 2008, 2010, 2012, 2013, 2015 - reinstall flash player, shockwave, java and silverlight - in CCC set anti-aliasing from multisampling to supersampling (fixed some others troubles, and for some people fixed B/W screen bug)
I don't know if I have to uninstall MS ASP.NET MVC3 and MVC4, ASP.net Web Pages, I know on win10 we only have .NET Framework 4.6 installed and auto-updated. (We can't install others versions of .NET)
I don't have this bug on youtube, mainly on twitch.tv, facebook, sometimes on imgur when there are a lot of things on the page.
For me when I move on the status bar, the browser goes normally but the bug persist after especially if I'm watching a stream on twitch.tv.
Elsewhere on my normal navigation, I don't have this bug.
No memory leak for me I think (400mo with addons) and normal CPU usage (like 5 tabs with a video)
I play stream on chrome and since win10 no bug or crash, so it means it's firefox bug. I don't have any trouble on my computer about a potential display driver bug (like in video games).
I don't know what I have to do to fix my problem... I've tried many things for nothing..."
I don't want to install beta driver of AMD and disable hardware acceleration (too usefull...)
I see on the "Know issues" of latest AMD drivers changelog :
"[424127] The Firefox browser may crash while opening multiple tabs (2 or more)
- Disabling hardware acceleration or opening multiple windows instead of multiple tabs is a temporary workaround solution"
Maybe there is a link between this and my problem ?
if I'm watching a video, even if this bug appear, all around the video is black but the video still running and it doesn't affect by the bug.
my about:support : Paramètres de base de l'application
Nom: Firefox Version: 41.0.1 Identifiant de compilation: 20150929144111 Canal de mise à jour: release Agent utilisateur: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Fenêtres multi-processus: 0/1 (par défaut : false)
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Identifiant du rapport: bp-a6ae70fd-0b3f-47d5-b547-f64142151006 Date d'envoi: Il y a 19 heures
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Extensions
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Nom: BetterTTV Version: 6.8.4 Activée: true ID: firefox@betterttv.net
Nom: Dolphin Connect Version: 1.6.1-signed Activée: true ID: jid1-79nQAfjhUybb3A@jetpack
Nom: Ghostery Version: 5.4.8.1 Activée: true ID: firefox@ghostery.com
Nom: livestreamer-launch-on-twitchtv Version: 1.1.1.1-signed Activée: true ID: jid0-ejMp5KBTzj5BvuJfYkXoSZaOFjY@jetpack
Nom: SoundCloud Downloader - Technowise Version: 0.97 Activée: true ID: {c8d3bc80-0810-4d21-a2c2-be5f2b2832ac}
Nom: Adobe Acrobat - Create PDF Version: 2.0 Activée: false ID: web2pdfextension@web2pdf.adobedotcom
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Accélération graphique
Date du pilote: 8-3-2015 Date du pilote (GPU 2): 7-17-2015 Description de la carte: AMD Radeon R9 200 / HD 7900 Series Description de la carte (GPU 2): Intel(R) HD Graphics 4600 Direct2D activé: true DirectWrite activé: true (10.0.10240.16430) Fenêtres avec accélération graphique: 1/1 Direct3D 11 (OMTC) GPU 2 actif: false ID du périphérique: 0x6798 ID du périphérique (GPU 2): 0x0412 ID du sous-système: 254d1458 ID du sous-système (GPU 2): 0000000c ID du vendeur: 0x1002 ID du vendeur (GPU 2): 0x8086 Pilote de la carte (GPU 2): igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Pilotes de la carte: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Prise en charge matérielle pour le décodage H264: true RAM de la carte: 3072 RAM de la carte (GPU 2): Unknown Rendu WebGL: Google Inc. -- ANGLE (AMD Radeon R9 200 / HD 7900 Series Direct3D11 vs_5_0 ps_5_0) Version du pilote: 15.200.1062.1004 Version du pilote (GPU 2): 10.18.15.4256 windowLayerManagerRemote: true Zoom/Panoramique asynchrones: aucun AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Préférences modifiées importantes
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage: https://www.google.fr/ browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 browser.tabs.drawInTitlebar: false browser.tabs.warnOnOpen: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x6798 gfx.driver-init.driverVersion: 15.200.1062.1004 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444063976 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1444063977 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444153747 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1444084174 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1444084174
Préférences verrouillées importantes
JavaScript
Ramasse-miettes incrémentiel: true
Accessibilité
Activée: false Empêcher l'accessibilité: 0
Versions des bibliothèques
NSPR Version minimale attendue: 4.10.8 Version utilisée: 4.10.8
NSS Version minimale attendue: 3.19.2 Basic ECC Version utilisée: 3.19.2 Basic ECC
NSSSMIME Version minimale attendue: 3.19.2 Basic ECC Version utilisée: 3.19.2 Basic ECC
NSSSSL Version minimale attendue: 3.19.2 Basic ECC Version utilisée: 3.19.2 Basic ECC
NSSUTIL Version minimale attendue: 3.19.2 Version utilisée: 3.19.2
Fonctionnalités expérimentales
And I see a lot of people on internet with this problem, many of them since Win10 (fresh install or not), latest driver and >FF40
Voilà it's all I know with all my researches, Thanks in advance
EDIT : I'm on AMD forums now, and I see some people have this trouble since FF 41 and not on FF40, others like me have it on FF41-40, stable or beta drivers (BTW there is a video memory leak on lastest beta driver on firefox), maybe a firefox and AMD bug at the same time ?
Modified by HoctoPrism
All Replies (4)
I understand that you do not want to disable the driver, however the black screen and gfx crash indicates that this might be what is affecting it.
To make sure its not the crash, I might suggest to disable gfx.driver-init.feature-d2d: true or try in Safe Mode to see if the black screen still appears.
Thanks for your answer !
I set gfx.driver-init.feature-d2d: true to false, restart FF, and I'm watching a stream on twitch since 20min and no bug for now, I'm gonna test a bit longer (because random), since the black screen bug FF crashed 3 times (after a black sceen bug).
I have a question if disable this is a solution, what I'm gonna loose of my FF navigation ? What gfx.driver-init.feature-d2d affects exactly ? I think it's about 2D processing with my GPU on FF (if I'm trying to understand the name of this option), I'm gonna feel something different ?
EDIT : I'm watching the same for like 45min, no bug, but something strange, when I set gfx.driver-init.feature-d2d to false, I restart FF and started a stream, I'm seeing now it's set to true by itself, is it normal ?
past 2 days I ran a SFC/ scannow command on CMD on windows, and a DISM command too to check and repair system files, updated all my motherboard drivers (WU drivers installed before, from upgrading) and yesterday on windows store there were .net updates, maybe something repaired ? (black doesn't appear now) I didn't test on twitch after that, and I can't remember if I experienced the bug since commands/updates. (Because bug I didn't use FF so much this past days)
EDIT 2 : nearly 2h (on 30fps and 60fps streams) and no black screens. (gfx.driver-init.feature-d2d:true, didn't changed again)
Modified by HoctoPrism
hi,
ok so after last days, I used FF a lot like before, and no black screen except twice :
- After a crash test : a stream on twitch (source quality) + 7 tabs on tumblr with a lot of images and gifs, up my FF ram usage to 1.5go and CPU usage to 65% and after ~1h-1h30 I've got a black screen, I moved the FF windows to get my page back, and no bugs after
- And random on twitch with the button to see stats, a black screen, but after no bug
In any case, no need to restart FF (before yes, because bug persisted) and except the second case, I have to crash test my FF to get this bug. I can't tell my bug is solved because it's still appearing, but it's in really rare case, I watched a lot of streams (long time) in background and FF seems more stable (before after 1min I got a black screen).
between my last tests (between firefox bugged and less bugged) I did :
- Update motherboard drivers - SFC /scannow and DISM /Online /Cleanup-Image /RestoreHealth commands in CMD (Admin) - An update of .Net Runtime in Windows Store released
EDIT : On facebook always, only on emotes menu, elsewhere no problem for now
Modified by HoctoPrism
Hi,
Bug only appear when firefox is on fullscreen, in windowed no black screen