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Error reported: Thunderbird is trying to download a message which the mail server says does not exist. 86 other messages waiting

  • 1 reply
  • 4 have this problem
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  • Last reply by Toad-Hall

LockleyA
LockleyA
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For the last two days, I can't get messages. The following error message appears: "The RETR command did not succeed. Error retrieving a message. Mail server pop3.tiscali.co.uk responded: cannot open file '/nfs2/mailgb/mail_29/27/12/a.lockley%tiscali.co.uk/0A70004056E64E83.msg' errno 2, file does not exist". There are apparently 86 messages waiting to be downloaded and more are arriving steadily

For the last two days, I can't get messages. The following error message appears: "The RETR command did not succeed. Error retrieving a message. Mail server pop3.tiscali.co.uk responded: cannot open file '/nfs2/mailgb/mail_29/27/12/a.lockley%tiscali.co.uk/0A70004056E64E83.msg' errno 2, file does not exist". There are apparently 86 messages waiting to be downloaded and more are arriving steadily

Chosen solution

Sounds like there may be a log jam caused by either the webmail spam folder or oldest email not yet downloaded.

Try this: Logon to webmail account via a browser. Empty the server 'spam' folder. In Thunderbird retry to Get Messages.

If still a problem: Access webmail. Read oldest but not yet downloaded email. Either delete it or move to another folder. In Thunderbird retry to Get Messages.


Report back on results.

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

Sounds like there may be a log jam caused by either the webmail spam folder or oldest email not yet downloaded.

Try this: Logon to webmail account via a browser. Empty the server 'spam' folder. In Thunderbird retry to Get Messages.

If still a problem: Access webmail. Read oldest but not yet downloaded email. Either delete it or move to another folder. In Thunderbird retry to Get Messages.


Report back on results.