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Firefox won't open https://agilebits.com. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

  • 2 replies
  • 1 has this problem
  • 17 views
  • Last reply by cor-el

jwflynn
jwflynn
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I have the latest Firefox installed on a new iMac and also a new MacBook Air. When I use Firefox on the iMac to open https//agilebits.com I get the message "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified." However when I use Firefox on the MacBook Air the page opens immediately and no message is presented.

I have the latest Firefox installed on a new iMac and also a new MacBook Air. When I use Firefox on the iMac to open https//agilebits.com I get the message "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified." However when I use Firefox on the MacBook Air the page opens immediately and no message is presented.

All Replies (2)

FredMcD
FredMcD
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I used your link with no problem.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate.

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.