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emails arrive, with date and time, but no sender or content

  • 1 reply
  • 1 has this problem
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  • Last reply by christ1

cymbalaria
cymbalaria
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emails arrive, with date and time, but no sender or content. This is the 2nd time it has happened in 2 weeks. The first time about 12 emails were like that, and they never appeared, even when emails started arriving correctly.

emails arrive, with date and time, but no sender or content. This is the 2nd time it has happened in 2 weeks. The first time about 12 emails were like that, and they never appeared, even when emails started arriving correctly.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird