Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Custom delete folder doesn't work in Thunderbird

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Gnospen

more options

Thunderbird's option for a custom deletion folder in IMAP accounts does not work. This is the option under Tools -> Account Settings -> (select account) -> Server Settings -> When I delete a message -> Move it to this folder: (select custom folder). I tried this with a Gmail account because I want the messages to go to a custom folder (label) when I delete them. After I delete the message in Thunderbird, the message ends up in [Gmail]/Trash and not in the custom deletion folder that I specified in the settings. Please confirm this is a bug? Was the option simply not implemented correctly?

Thunderbird's option for a custom deletion folder in IMAP accounts does not work. This is the option under Tools -> Account Settings -> (select account) -> Server Settings -> When I delete a message -> Move it to this folder: (select custom folder). I tried this with a Gmail account because I want the messages to go to a custom folder (label) when I delete them. After I delete the message in Thunderbird, the message ends up in [Gmail]/Trash and not in the custom deletion folder that I specified in the settings. Please confirm this is a bug? Was the option simply not implemented correctly?

All Replies (2)

more options

I set up my Gmail account with a new label "my-junk" selected it in account settings as the trash-folder deleted several mails ALL ended up in my-junk.

Was your trash folder in Local-folders?

Modified by Gnospen

more options

I must change my answer. After restarting Thunderbird and checking webmail everyt´hing changed Nothing in Thunderbird -My-Junk but in Gmail-my-junk Some in both trash.

Set up the same in another account (not Gmail) and my-junk worked as a trash-folder It was just a renamed trash-folder so it followed the rules I set up and emptied at exit.

What I found is that Gmail think its a ordinary label and Thunderbird its a trash-folder With Empty trash at exit Thunderbird will delete what it think is the trash. And send to Gmail to delete what has that "my-junk" -label setting the deleted-label and showing it in Trash