My browser is not functioning properly a week after downloading Windows 10
When I go to Mozilla Firefox it does not load properly. The top layer does not load. So no logo. This also affects my email and when I do surveys the same thing happens. Would it help if I took off Mozilla and then downloaded it afresh?
Chosen solution
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
Starting The Computer In Safe Mode;
Free Online Encyclopedia
All Replies (7)
Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files
C:\Program Files (x86)
Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual.
Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
If there is a problem, start your Computer in safe mode and try again.
This did not work any other suggestions. It is really annoying
Modified by jmweal
Chosen Solution
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
I did Safe Mode and Refresh in desperation and it is restored.
Modified by jmweal
Is everything working okay now?
Yes I have just logged on again and it appears to be fine. Thank you for the help
Modified by jmweal
Glad to help. Safe Surfing.