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New version installed 9-25-16 not working correctly

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  • 3 have this problem
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  • Last reply by philipp

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As I scroll down, screen shows vertical color bars. This does not happen in Internet Explorer, only Firefox since Sunday. Please Advise. I am attaching screen shot, although the .PNG image does not appear to be loading.

As I scroll down, screen shows vertical color bars. This does not happen in Internet Explorer, only Firefox since Sunday. Please Advise. I am attaching screen shot, although the .PNG image does not appear to be loading.

Chosen solution

hello, probably that's an issue with hardware acceleration - as there are no more updates available for your dated graphics hardware, please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

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Chosen Solution

hello, probably that's an issue with hardware acceleration - as there are no more updates available for your dated graphics hardware, please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Modified by philipp

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hi again, mozilla's developer's are looking into the issue but are looking for more information. if disabling hardware acceleration helped in your case, would you be so kind to run another test for us:

  • first please re-enable hardware-acceleration in the firefox menu ≡ > options > advanced > general again and restart the browser.
  • download and install firefox 48.0.2 again from https://download.mozilla.org/?product=firefox-48.0.2&os=win
  • in firefox 48.0.2 go to the menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this will help us understand the issue...

thanks a lot! (afterwards you can update to 49 and disable hwa again for the moment)

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Application Basics


Name: Firefox Version: 48.0.2 Build ID: 20160823121617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Windows_NT 6.1 x86 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Firefox Hello Version: 1.4.4 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.1 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Norton Identity Safe Version: 2016.7.0.62 Enabled: false ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}

Name: Trend Micro NSC Firefox Extension Version: 5.8.0.1092 Enabled: false ID: {22C7F6C6-8D67-4534-92B5-529A0EC09405}

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics driver version. DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) G41 Express Chipset Vendor ID: 0x8086 Device ID: 0x2e32 Driver Version: 8.15.10.2182 Driver Date: 7-19-2010 Drivers: igdumdx32 igd10umd32 Subsys ID: 04001028 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo


Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617 browser.startup.homepage: https://login.yahoo.com/?.src=ym&.intl=us&.lang=en-US&.done=https%3a//mail.yahoo.com browser.startup.homepage_override.buildID: 20160823121617 browser.startup.homepage_override.mstone: 48.0.2 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160927 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0.2 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 48.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x2e32 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2182 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1474976921 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1474976922 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1474976920 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1474976923 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 86289 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_HL-5340D_series.print_bgcolor: false print.printer_Brother_HL-5340D_series.print_bgimages: false print.printer_Brother_HL-5340D_series.print_duplex: -437918235 print.printer_Brother_HL-5340D_series.print_edge_bottom: 0 print.printer_Brother_HL-5340D_series.print_edge_left: 0 print.printer_Brother_HL-5340D_series.print_edge_right: 0 print.printer_Brother_HL-5340D_series.print_edge_top: 0 print.printer_Brother_HL-5340D_series.print_evenpages: true print.printer_Brother_HL-5340D_series.print_footercenter: print.printer_Brother_HL-5340D_series.print_footerleft: &PT print.printer_Brother_HL-5340D_series.print_footerright: &D print.printer_Brother_HL-5340D_series.print_headercenter: print.printer_Brother_HL-5340D_series.print_headerleft: &T print.printer_Brother_HL-5340D_series.print_headerright: &U print.printer_Brother_HL-5340D_series.print_in_color: true print.printer_Brother_HL-5340D_series.print_margin_bottom: 0.5 print.printer_Brother_HL-5340D_series.print_margin_left: 0.5 print.printer_Brother_HL-5340D_series.print_margin_right: 0.5 print.printer_Brother_HL-5340D_series.print_margin_top: 0.5 print.printer_Brother_HL-5340D_series.print_oddpages: true print.printer_Brother_HL-5340D_series.print_orientation: 0 print.printer_Brother_HL-5340D_series.print_page_delay: 50 print.printer_Brother_HL-5340D_series.print_paper_data: 1 print.printer_Brother_HL-5340D_series.print_paper_height: 11.00 print.printer_Brother_HL-5340D_series.print_paper_name: print.printer_Brother_HL-5340D_series.print_paper_size_unit: 0 print.printer_Brother_HL-5340D_series.print_paper_width: 8.50 print.printer_Brother_HL-5340D_series.print_resolution: 600 print.printer_Brother_HL-5340D_series.print_reversed: false print.printer_Brother_HL-5340D_series.print_scaling: 1.00 print.printer_Brother_HL-5340D_series.print_shrink_to_fit: true print.printer_Brother_HL-5340D_series.print_to_file: false print.printer_Brother_HL-5340D_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-5340D_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-5340D_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-5340D_series.print_unwriteable_margin_top: 0 services.sync.declinedEngines:

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSUTIL Expected minimum version: 3.24 Version in use: 3.24

Experimental Features


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When you say there are no more updated available for my date graphics hardware, is this because I am still running Windows 7 and did not update to 10?

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thanks for following up, no it's that you graphics hardware is quite old and intel stopped supporting it and is no longer providing updates that would fix bugs like this :-/