Firefox crashes
Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123
Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then only firefox is working for few more times and again it is creashing.
Crash ID is : bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Please look into this and provide permanent solution.
Thanks,
Prasad Katta
All Replies (7)
Product Firefox Release Channel release Version 50.0 Build ID 20161104212021 OS Windows 10 OS Version 10.0.14393
Signature: shutdownhang | mozilla::CondVar::Wait | nsEventQueue::GetEvent | nsThread::ProcessNextEvent | PR_Lock | nsThread::PutEvent
A shutdownhang is sometimes caused when Firefox takes too long to close. This could be caused by an add-on.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
No..
This information is not helpful. I am facing the same issue.
Please provide permanent solution.
Thanks,
Prasad Katta
prasad.katta said
I am facing the same issue.
You posted the question. It's your issue.
When you ran Firefox in Safe Mode, was the problem still there?
Yes.. problem is still there after running in firefox in safe mode.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
Dear Team,
any luck to resolve this issue.
Thanks,
Prasad Katta