Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My drop down menus no longer work and I need them to desperately. How do I fix this?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

About two weeks ago the drop down menus on the webpages disappeared and now I have to manually scroll which is a total pain when you are shopping. I can no longer click on the box and it drops, I have to click on the box and scroll and for every scroll the page resets. I have a Windows 7 Dell computer. I tried going through Foxfire settings and resetting everything to default but that did nothing.

Please help!

About two weeks ago the drop down menus on the webpages disappeared and now I have to manually scroll which is a total pain when you are shopping. I can no longer click on the box and it drops, I have to click on the box and scroll and for every scroll the page resets. I have a Windows 7 Dell computer. I tried going through Foxfire settings and resetting everything to default but that did nothing. Please help!

All Replies (1)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.