Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

email disappears from inbox

  • 2 replies
  • 2 have this problem
  • 12 views
  • Last reply by Wayne Mery

lindaannc
lindaannc
more options

email messages disappear from my inbox when I click on them to open them. Happens quite a bit. The also disappear if I delete the message above them in the inbox.

email messages disappear from my inbox when I click on them to open them. Happens quite a bit. The also disappear if I delete the message above them in the inbox.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

See https://support.mozilla.org/en-US/kb/safe-mode-thunderbird Does problem go away if you start in safe mode?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

I do not know what might be causing your problem - there are no recent reports of anything like this.

But I remember another case that was a mouse problem - https://bugzilla.mozilla.org/show_bug.cgi?id=524559#c13