Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

On Android, Firefox "Last Sync: Never" remains after clicking it.

  • 1 reply
  • 10 have this problem
  • 20 views
  • Last reply by guigs

PhoenixZero7
PhoenixZero7
more options

I have already re-installed four times, twice with Google Play Store via Android, once with phone link sent from Firefox, and once from Google Play Store via Web - none of it worked. I even re-installed Firefox for Windows from 64bit to 32bit. From Firefox Accounts on Windows, under Devices & apps, Firefox for Android is "not connected". Under Sync in Android, it says "Sync:Enabled - Last Synced: never". I have already gone under Setting>Accounts>Firefox within the OS itself and although it says it sync, it did not. I have already tried disconnecting from within the Sync menu.

No master password is set, both are on the latest update, bookmarks are under 5000. I am running Android O Beta 3 (Google Pixel XL) if anyone thinks that's the issue (I'm starting to believe it is).

I have already re-installed four times, twice with Google Play Store via Android, once with phone link sent from Firefox, and once from Google Play Store via Web - none of it worked. I even re-installed Firefox for Windows from 64bit to 32bit. From Firefox Accounts on Windows, under Devices & apps, Firefox for Android is "not connected". Under Sync in Android, it says "Sync:Enabled - Last Synced: never". I have already gone under Setting>Accounts>Firefox within the OS itself and although it says it sync, it did not. I have already tried disconnecting from within the Sync menu. No master password is set, both are on the latest update, bookmarks are under 5000. I am running Android O Beta 3 (Google Pixel XL) if anyone thinks that's the issue (I'm starting to believe it is).

Chosen solution

I am very sorry to relay this news, but I just had one of the engineers confirm that Firefox Sync is not yet compatible with Android O.

Stay tuned, and let's find a bug for that compatibility inquiry! See Bug 1365865 for updates.

Best, Guigs

Read this answer in context 👍 3

All Replies (1)

guigs
guigs
more options

Chosen Solution

I am very sorry to relay this news, but I just had one of the engineers confirm that Firefox Sync is not yet compatible with Android O.

Stay tuned, and let's find a bug for that compatibility inquiry! See Bug 1365865 for updates.

Best, Guigs

Modified by guigs