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Firefox updated itself and then removed itself from my computer. Is this fixable?

  • 2 replies
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  • Last reply by WTFFire

WTFFire
WTFFire
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This morning Firefox updated itself. When I exited Firefox the desktop icon was gone, the program was removed from my start menu & it seemingly has removed itself from my computer. All of my bookmarks from my last back up are lost. I am running Windows 7 Professional. Is this fixable? If I just reinstall Firefox from the website I am going to lose my bookmark info.

This morning Firefox updated itself. When I exited Firefox the desktop icon was gone, the program was removed from my start menu & it seemingly has removed itself from my computer. All of my bookmarks from my last back up are lost. I am running Windows 7 Professional. Is this fixable? If I just reinstall Firefox from the website I am going to lose my bookmark info.

Chosen solution

That is weird. I'd suggest downloading Firefox from www.mozilla.org and installing it again. If there is a profile on your computer, it will use it, it won't touch it. It's possible the updater had a bug and didn't fully complete the upgrade, causing this problem.

Please let me know if installing a fresh version works, and if all your data is still there.

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All Replies (2)

user633449
user633449
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Chosen Solution

That is weird. I'd suggest downloading Firefox from www.mozilla.org and installing it again. If there is a profile on your computer, it will use it, it won't touch it. It's possible the updater had a bug and didn't fully complete the upgrade, causing this problem.

Please let me know if installing a fresh version works, and if all your data is still there.

WTFFire
WTFFire Question owner
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That worked great. YOU ARE da MAN! I knew I could get Firefox back on the computer but was really concerned about the bookmarks as I work with them all the time. I back up my computer every week but the bookmarks & email only 1 time a month (until now). Thank you very much for your help, I appreciate it.