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Why does Firefox always stop//crash every time I play a video? I have the latest version and Windows 7 is always updated.. No other browser does this..

  • 5 replies
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

Norman24
Norman24
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Every time I play a video, You Tube or any video, Firefox stops and or crashes very time.... It's been doing that for a very long rime.... Chrome plays video perfectly but I'd like to go back to Firefox but won't till this issue is resolved..

Every time I play a video, You Tube or any video, Firefox stops and or crashes very time.... It's been doing that for a very long rime.... Chrome plays video perfectly but I'd like to go back to Firefox but won't till this issue is resolved..

All Replies (5)

jayelbe
jayelbe
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Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

Norman24
Norman24 Question owner
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I have been keeping everything updated for many many months and still this keeps on happening.. This was the sole reason I stopped using Firefox because of crashing videos, it gets extremely frustrating... If you people can fix this problem, I'll return as well as many many others I presume... This has been going on for over a year..

FredMcD
FredMcD
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Is it every video that crashes?

There are several kinds of players. Adobe Flash, HTML5 player . . . . . What websites does this happen? All, Some, A Few?

Norman24
Norman24 Question owner
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Adobe Flash mainly and that's all the time.. YouTube for the most part is ok..

FredMcD
FredMcD
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Let's do a re-install of flash.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 27.0.0.130

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration