Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gearwheel Icon

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Happy112

quentinsmallpage
quentinsmallpage
more options

Having downloaded Quantum I find the Gearwheel icon is missing. Instead it says Get tracker package, whatever that means. How do I get The Gearwheel please?

Having downloaded Quantum I find the Gearwheel icon is missing. Instead it says Get tracker package, whatever that means. How do I get The Gearwheel please?

Chosen solution

Hi  !

Good for you to be on the alert, for that Package Tracking is a browser hijacker, which you will of course need to get rid of.

Go to the 3-bar menu (or   'Tools') => Addons => Extensions and (besides CouponXplorer) look for any unfamiliar or suspicious looking extensions, like e.g. :

SafeSearch Incognito SearchAssist Incognito Search for Fire Fox 1.6 SafeSearch ch SafeSearch net Converter.onesearch org File Convertor and Search Addon Findwide Search Engine 1.7

When you find any : remove them.

Do the same in your system's Control Panel.

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Also see : https://www.fixyourbrowser.com/removal-instructions/remove-package-tracking-toolbar-uninstall-instruction/

Especially for Mac : https://www.malwarebytes.com/mac/

Read this answer in context 👍 0

All Replies (1)

Happy112
Happy112
more options

Chosen Solution

Hi  !

Good for you to be on the alert, for that Package Tracking is a browser hijacker, which you will of course need to get rid of.

Go to the 3-bar menu (or   'Tools') => Addons => Extensions and (besides CouponXplorer) look for any unfamiliar or suspicious looking extensions, like e.g. :

SafeSearch Incognito SearchAssist Incognito Search for Fire Fox 1.6 SafeSearch ch SafeSearch net Converter.onesearch org File Convertor and Search Addon Findwide Search Engine 1.7

When you find any : remove them.

Do the same in your system's Control Panel.

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Also see : https://www.fixyourbrowser.com/removal-instructions/remove-package-tracking-toolbar-uninstall-instruction/

Especially for Mac : https://www.malwarebytes.com/mac/