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Cannot access the a/v for my online class. Firefox updated yesterday.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by patriciarw

patriciarw
patriciarw
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I attend regular online live Broadcasts via tongrenstation.com . Today both the 9a.m EST broadcast and the 2:30pm EST broadcast would not open the audio/video portion. The Chatroll portion worked and it was revealed that some people had a/v and some did not. This happened for both broadcasts. They could not find anything on their end. I have a Mac , running El Capitan 10.11.6 and Firefox did an automatic upgrade yesterday. I cleared cookies and the cache. I restarted. I Shut down completely, waited 15 minutes and and started up again. Did not help. Again... the Chatroll part of the broadcast worked.... at both broadcasts... the a/v box said something like "no compatible media found for this event" . Other users using Firefox were also effected, although not all. Hope you can help me solve this asap. I have several classes a day! Thank you!

I attend regular online live Broadcasts via tongrenstation.com . Today both the 9a.m EST broadcast and the 2:30pm EST broadcast would not open the audio/video portion. The Chatroll portion worked and it was revealed that some people had a/v and some did not. This happened for both broadcasts. They could not find anything on their end. I have a Mac , running El Capitan 10.11.6 and Firefox did an automatic upgrade yesterday. I cleared cookies and the cache. I restarted. I Shut down completely, waited 15 minutes and and started up again. Did not help. Again... the Chatroll part of the broadcast worked.... at both broadcasts... the a/v box said something like "no compatible media found for this event" . Other users using Firefox were also effected, although not all. Hope you can help me solve this asap. I have several classes a day! Thank you!

Chosen solution

Thank you Fred McD!! It worked!

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All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

patriciarw
patriciarw Question owner
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Thank you! Will give this a try in the morning , with the next class, and will post results here.

patriciarw
patriciarw Question owner
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Chosen Solution

Thank you Fred McD!! It worked!