Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't stop a download from a site without closing Firefox

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

tomC9000
tomC9000
more options

When I download a TV show using Video DownloadHelper or Video Download Prime, I can't stop the download without closing Firefox

When I download a TV show using Video DownloadHelper or Video Download Prime, I can't stop the download without closing Firefox

All Replies (3)

FredMcD
FredMcD
more options

You should be able to stop the download using the add-on's menu. Check with their support pages for more information.

tomC9000
tomC9000 Question owner
more options

Yes I have done the add-on closing, but the download continues. On the Firefox logo a green download progress bar is there and I only can stop it by closing Firefox.

FredMcD
FredMcD
more options

FredMcD said

Check with their support pages for more information.