Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Using 59.2 GAH Your tab just crashed!

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

netgran
netgran
more options

8 April 2018. Been reading archived responses NOTE DATE of today's email. NOTHING WORKS MOZZ!! No use sending you troubleshooting info, still crashing. Happens on every site every day multiple times. Please fix this it is getting boring, to say the least. Thank you for your time.

8 April 2018. Been reading archived responses NOTE DATE of today's email. NOTHING WORKS MOZZ!! No use sending you troubleshooting info, still crashing. Happens on every site every day multiple times. Please fix this it is getting boring, to say the least. Thank you for your time.

Chosen solution

i'd try uninstalling firefox and downloading and installing the 64bit version instead: https://www.mozilla.org/en-US/firefox/all/

Read this answer in context 👍 1

All Replies (5)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

FredMcD
FredMcD
more options

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

netgran
netgran Question owner
more options

I keep getting a crash message that I am already submitting a report 'when I click on this tab' Does not seem to make a difference. Anyway here are some of the latest images. If anyone can help, thanks! Some days it is a continual stream of crashes on most sites. These uploads are in a file called 'Submitted' and all say 'Text Document' which is not true! These crashes occur on every site! If you can assist, thank you.

philipp
philipp
  • Moderator
more options

Chosen Solution

i'd try uninstalling firefox and downloading and installing the 64bit version instead: https://www.mozilla.org/en-US/firefox/all/

FredMcD
FredMcD
more options

When a crash report is submitted, the data is sent to the Mozilla servers where we can look it over.

Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299

bp-3a9c64f0-2afb-4aeb-abff-dc5bf1180402 Signature: OOM | small

Attention Sumo's there are 30 related bug reports

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration