Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

HOTMAIL will not open in Mozilla Firefox.

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

BIGTNVOLSFAN
BIGTNVOLSFAN
more options

Have not been able to get Hotmail/Outlook to open in Mozilla Firefox off and on for about two months now. I continue to get the following message as soon as I try to login to Hotmail/Outlook.


-(

Something went wrong We can't get that information right now. Please try again later.

cId: 976E5D989E19486E9BBCCBCD8029C2C1 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ScriptLoadError esrc: Script err: ScriptLoadError: Failed to load script: https://owamail.azureedge.net/owamail/20180406.02/scripts/owa.mail.js estack: undefined ts: 4/15/2018 4:06:24 PM

Have not been able to get Hotmail/Outlook to open in Mozilla Firefox off and on for about two months now. I continue to get the following message as soon as I try to login to Hotmail/Outlook. :-( Something went wrong We can't get that information right now. Please try again later. cId: 976E5D989E19486E9BBCCBCD8029C2C1 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ScriptLoadError esrc: Script err: ScriptLoadError: Failed to load script: https://owamail.azureedge.net/owamail/20180406.02/scripts/owa.mail.js estack: undefined ts: 4/15/2018 4:06:24 PM

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"