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can't download updates after following all suggestions posted

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  • 1 has this problem
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  • Last reply by NoahSUMO

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The firefox update download gives me a file that I can open the file - however, nothing is executable. I am using Ubuntu 18.04.

The firefox update download gives me a file that I can open the file - however, nothing is executable. I am using Ubuntu 18.04.

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What's the full name of the file & its file size? Does it end in a .deb?

My friend Bittin suggested you use this link to download the right update: http://security.ubuntu.com/ubuntu/pool/main/f/firefox/firefox_65.0+build2-0ubuntu0.18.04.1_amd64.deb

How were you trying to get the Firefox update btw? Was Firefox trying to update automatically when you downloaded this non-working file?