Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

stop white website description boxes

  • 8 replies
  • 1 has this problem
  • 11 views
  • Last reply by cozman

more options

How do I stop these white boxes from showing up on websites using Firefox. They pop up on many websites, don’t go away and are extremely annoying. They block area’s on websites making it impossible to get anything done. Circled in black.

How do I stop these white boxes from showing up on websites using Firefox. They pop up on many websites, don’t go away and are extremely annoying. They block area’s on websites making it impossible to get anything done. Circled in black.
Attached screenshots

All Replies (8)

more options

Here's another shot of the white box on another website.

more options

Can you provide a link (URL) to a working example of this issue?

more options

It's been happening on several sites over the last couple of weeks. But the good news is, it seems to have stopped for the last couple of days. Will update if it starts happening again. Thanks for responding !

more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

See also:

more options

None of that worked.

more options

Does your security software include some kind of Web ID or Safe Web option?

more options

Or maybe a Password Manager which is identifying these financial institutions?

more options

I disabled my add on's. Will see if one of those was causing it.

My_Cheese_Is_Slippin' said

Does your security software include some kind of Web ID or Safe Web option?