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The connection was reset The connection to the server was reset while the page was loading.

  • 4 replies
  • 2 have this problem
  • 2587 views
  • Last reply by private3

private3
private3
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Dear users, This is driving me crazy, I've even considered ditching Firefox. Every time I try to browse I get the following message and it only happens with Firefox: "The connection was reset

The connection to the server was reset while the page was loading. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

Any advise?

Dear users, This is driving me crazy, I've even considered ditching Firefox. Every time I try to browse I get the following message and it only happens with Firefox: "The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." Any advise?

Chosen solution

private3 said

Dear users, This is driving me crazy, I've even considered ditching Firefox. Every time I try to browse I get the following message and it only happens with Firefox: "The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." Any advise?

Skip all the technical advise, all you have to do is configure OPEN DNS on your computer and ALL IS GOOD

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The "connection is reset" error is most of the time initiated by the server for some reason (busy or doesn't recognize the HTTP request headers as valid).

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

private3
private3 Question owner
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Chosen Solution

private3 said

Dear users, This is driving me crazy, I've even considered ditching Firefox. Every time I try to browse I get the following message and it only happens with Firefox: "The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." Any advise?

Skip all the technical advise, all you have to do is configure OPEN DNS on your computer and ALL IS GOOD

private3
private3 Question owner
more options

FredMcD said

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message Websites don't load - troubleshoot and fix error messages http://kb.mozillazine.org/Error_loading_websites What do the security warning codes mean

Skip all the technical advise, all you have to do is configure OPEN DNS on your computer and ALL IS GOOD