Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird on new computer does not recognize transferred profile

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

Robert
Robert
more options

I am migrating from an older Windows 7 computer to a new Windows 10 computer. I have Thunderbird 68.5.0 on both computers. After installing Thunderbird on the new computer I migrated the old account information and data to the new computer following the directions posted online (replaced the Thunderbird folder). However, when I start Thunderbird on the new computer it does not recognize the transferred profile and acts like a fresh install without any account information. What should I be looking at?

I am migrating from an older Windows 7 computer to a new Windows 10 computer. I have Thunderbird 68.5.0 on both computers. After installing Thunderbird on the new computer I migrated the old account information and data to the new computer following the directions posted online (replaced the Thunderbird folder). However, when I start Thunderbird on the new computer it does not recognize the transferred profile and acts like a fresh install without any account information. What should I be looking at?

All Replies (2)

SharkyCA
SharkyCA
more options

You could try the solution I posted here!

https://support.mozilla.org/en-US/questions/1280246#answer-1292241

Hope it works for you!

Modified by SharkyCA

sfhowes
sfhowes
  • Top 10 Contributor
more options

Close TB, launch Profile Manager: Windows-key+R, type thunderbird.exe -p

Do you see a list of profiles such as default and default-release? Does your data appear if you select the default profile?