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Cannot select front or rear camera

  • 2 replies
  • 2 have this problem
  • 794 views
  • Last reply by amely

amely
amely
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Hi,

When I go to Facebook on Mozilla and try to use the messenger app to run a video call (using microsoft surface running windows 10), the default camera is my rear facing camera. There is no toggle i can see to switch it to the front camera. I cannot do so in window settings and have spoken with Microsoft support which tells me to call mozilla support. I cannot do it in any of the facebook settings either. I cannot do it with camera settings in mozilla either. I can use the front camera successfully from chrome! I can from Edge! I can from Zoom. I like mozilla and want to keep using it but if I can't resolve this I will likely just switch to chrome permanently. Please let me know how to select the default camera in mozilla. Thank you.

Hi, When I go to Facebook on Mozilla and try to use the messenger app to run a video call (using microsoft surface running windows 10), the default camera is my rear facing camera. There is no toggle i can see to switch it to the front camera. I cannot do so in window settings and have spoken with Microsoft support which tells me to call mozilla support. I cannot do it in any of the facebook settings either. I cannot do it with camera settings in mozilla either. I can use the front camera successfully from chrome! I can from Edge! I can from Zoom. I like mozilla and want to keep using it but if I can't resolve this I will likely just switch to chrome permanently. Please let me know how to select the default camera in mozilla. Thank you.

Chosen solution

I think you might have accidentally selected the wrong camera before and Firefox did not let you change it afterwards. (Happened to me before.) Click the shield icon in the address bar and reset camera permissions for the server. When prompted for these again, make sure to select the correct camera.

If you are considering leaving Mozilla, try a Google-free version of Chromium instead of Chrome. It should be more sensitive with your data and keep the same functionality.

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All Replies (2)

Václav Trpišovský
Václav Trpišovský
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Chosen Solution

I think you might have accidentally selected the wrong camera before and Firefox did not let you change it afterwards. (Happened to me before.) Click the shield icon in the address bar and reset camera permissions for the server. When prompted for these again, make sure to select the correct camera.

If you are considering leaving Mozilla, try a Google-free version of Chromium instead of Chrome. It should be more sensitive with your data and keep the same functionality.

amely
amely Question owner
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Thank you so very much! You have solved an issue that has been ongoing and unsolvable since Feb! I spent no less than 2 hours on phone w tech support from Microsoft today with no luck on this very issue!! Thank you very very very much. That was it exactly. Thanks for info on Chromium!