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unable to download

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by Paul

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Before the latest update, I was able to download pdfs and images using the normal download button available on the site. Since the update, it will show the download as in progress for several minutes, then the download will fail. It doesn't matter what site I try, it will fail.

Before the latest update, I was able to download pdfs and images using the normal download button available on the site. Since the update, it will show the download as in progress for several minutes, then the download will fail. It doesn't matter what site I try, it will fail.

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Hi

Thank you for your feedback.

Work has been progressing to fix this issue and this may be included in the next update due later this month.