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Firefox Sync Account

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  • Last reply by Paul

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I got a new phone so I no longer had access to 2FA for my main account and I can't login to the account to delete it, can Mozilla delete the account for me or do I have to use another account?

I got a new phone so I no longer had access to 2FA for my main account and I can't login to the account to delete it, can Mozilla delete the account for me or do I '''have''' to use another account?

Chosen solution

Hi

You will have to set up and use a new Firefox Account.

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Chosen Solution

Hi

You will have to set up and use a new Firefox Account.