Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Access Denied

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Mr429er

matt.peders
matt.peders
more options

Hello,

I seem to keep getting an access denied message when I visit some sites, typically for retail shopping sites. How do I prevent/clear those messages to proceed to my desired site? I like Firefox. It's worked well for me, but the repeated error messages are becoming frustrating.

Hello, I seem to keep getting an access denied message when I visit some sites, typically for retail shopping sites. How do I prevent/clear those messages to proceed to my desired site? I like Firefox. It's worked well for me, but the repeated error messages are becoming frustrating.
Attached screenshots

All Replies (1)

Mr429er
Mr429er
more options

If you're having website connection issues after a Firefox update, your third-party antivirus software, such as Avast, might be interfering with Firefox's secure connections.

We recommend uninstalling your third-party antivirus software and using the security software offered for Windows by Microsoft:

  • Windows 8 and Windows 10 - Windows Defender (built-in)

For more information and other solutions, see How to troubleshoot security error codes on secure websites.