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out going email, does not work

  • 2 replies
  • 0 have this problem
  • 6 views
  • Last reply by cork1

caracara1829
caracara1829
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I need to know the smtp settings to get the email outgoing to work. It just stopped working yesterday. It receives email, but will not send. talked to tech support at my provider, was told to contact you to solve this problem. To get started, make sure you have the following settings: 

   Username: Your full Spectrum email address

   Password: Your Spectrum email password

   SSL: On

   Protocol: IMAP

   Incoming Server Port: 993

   Outgoing Server Port: 587

   Requires Authentication: Yes, or checked

You'll also need to enter your incoming email server and outgoing email server. The server that allows you to send mail is the outgoing or SMTP server. The server that lets you receive mail is referred to as an incoming, POP or Mail server. Those will vary based on your domain, which is the part of your email address that follows the @ symbol, such as charter.net.

I need to know the smtp settings to get the email outgoing to work. It just stopped working yesterday. It receives email, but will not send. talked to tech support at my provider, was told to contact you to solve this problem. To get started, make sure you have the following settings: Username: Your full Spectrum email address Password: Your Spectrum email password SSL: On Protocol: IMAP Incoming Server Port: 993 Outgoing Server Port: 587 Requires Authentication: Yes, or checked You'll also need to enter your incoming email server and outgoing email server. The server that allows you to send mail is the outgoing or SMTP server. The server that lets you receive mail is referred to as an incoming, POP or Mail server. Those will vary based on your domain, which is the part of your email address that follows the @ symbol, such as charter.net.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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The SMTP server depends on your address's domain, but the settings are the same. If, e.g., your address is username@charter.net, the outgoing server is mobile.charter.net on port 587, STARTTLS security, authentication = normal password, User Name = email address.

https://www.spectrum.net/support/internet/mobile-email-setup

cork1
cork1
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I called Spectrum email support. Following his direction I deleted my account, created it again using the settings from Spectrum's site, but changed SSL to None. When I went to send a test email a popup asking for my Spectrum password appeared. I typed it in and checked remember password. The email was sent. The support man said 3rd party email apps don't like their servers. P.S. Charter/Spectrum has many email domains. Mine is nycap.rr.com