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email

  • 2 replies
  • 1 has this problem
  • 38 views
  • Last reply by sfhowes

lmccleery1
lmccleery1
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Good Morning, 

 I am having a problem accessing my email through Thunderbird.  I have a Comcast account.  Thunderbird won't access my new Comcast password therefore I cannot get my email thru thunderbird.  I have been on the phone with comcast and they suggested I contact you.  I am really hoping that you can help me with this because I've been using Thunderbird for a long time and I absolutely LOVE your email instead of using comcast website. When I try to put the new password in this is the message i get:
"Sending of password for user lmccleery1 did not succeed.  Mail server mail.comcast.net responded [AUTH] Authentication fail."  I also get the message: "login to server mail.comcast.net with username lmccleery1 failed."

The auth code is 1014. 

 I will be anxiously awaiting your response and hopefully be able to resolve this issue.

Thank you so much, Linda McCleery

Good Morning, I am having a problem accessing my email through Thunderbird. I have a Comcast account. Thunderbird won't access my new Comcast password therefore I cannot get my email thru thunderbird. I have been on the phone with comcast and they suggested I contact you. I am really hoping that you can help me with this because I've been using Thunderbird for a long time and I absolutely LOVE your email instead of using comcast website. When I try to put the new password in this is the message i get: "Sending of password for user lmccleery1 did not succeed. Mail server mail.comcast.net responded [AUTH] Authentication fail." I also get the message: "login to server mail.comcast.net with username lmccleery1 failed." The auth code is 1014. I will be anxiously awaiting your response and hopefully be able to resolve this issue. Thank you so much, Linda McCleery

All Replies (2)

david
david
  • Top 10 Contributor
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This URL may be helpful. I think you need a special password when using an email client such as THunderbird. https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

sfhowes
sfhowes
  • Top 10 Contributor
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The correct incoming server is imap.comcast.net for IMAP or pop3.comcast.net for POP, plus you have to enable access to the account by mail apps like TB:

https://www.xfinity.com/support/articles/third-party-email-access

Use the regular account password in TB with 'normal password' authentication.