Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

YouTube isn't working with my Firefox profile - best way to fix?

  • 1 reply
  • 0 have this problem
  • 9 views
  • Last reply by zeroknight

more options

Whenever I go to youtube, it fails to work and leaves an error in the console similar to

Uncaught Error: Constructing ytd-app: [Exception... "File error: Corrupted" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: https://www.youtube.com/s/desktop/050e6796/jsbin/desktop_polymer_enable_poly_si.vflset/desktop_polymer_enable_poly_si.js :: kCb :: line 9877" data: no]

I've determined that I can fix the problem by deleting my Firefox profile. I'd prefer to avoid this since there's a lot of useful history there. Is there a more targeted fix the problem I'm seeing?

Whenever I go to youtube, it fails to work and leaves an error in the console similar to Uncaught Error: Constructing ytd-app: [Exception... "File error: Corrupted" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: https://www.youtube.com/s/desktop/050e6796/jsbin/desktop_polymer_enable_poly_si.vflset/desktop_polymer_enable_poly_si.js :: kCb :: line 9877" data: no] I've determined that I can fix the problem by deleting my Firefox profile. I'd prefer to avoid this since there's a lot of useful history there. Is there a more targeted fix the problem I'm seeing?

All Replies (1)

more options

Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?