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Untick Enable adaptive junk mail controls for this account NOT working

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by sfhowes

pajodu
pajodu
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I found several unread emails in my Spam folder (without that folder indicating anything was in it), yet "Enable adaptive junk mail controls for this account" is NOT set. How do I ensure that NO email gets put in the Spam folder automatically?

Also, what is the difference between what you call Junk vs Spam? I see no Junk folder.

I found several unread emails in my Spam folder (without that folder indicating anything was in it), yet "Enable adaptive junk mail controls for this account" is NOT set. How do I ensure that NO email gets put in the Spam folder automatically? Also, what is the difference between what you call Junk vs Spam? I see no Junk folder.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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A folder named Spam or Bulk is created by the mail provider, to store junk mail before TB accesses the account. If Junk controls are activated in TB, a Junk folder is created - independent of the Spam filtering.

Some providers have an option in webmail settings to move mail from Spam to the Inbox with something like [SPAM] added to the Subject. You can also have the Spam folder checked when getting new mail by checking the box in folder Properties (right-click menu).

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