Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not Spam

  • 2 replies
  • 2 have this problem
  • 18 views
  • Last reply by ajplap

Ken
Ken
more options

Mail arrives in the Spam folder. It is not spam. I click on Mark and click on It is not Junk. Messages move to inbox. Perfect. Now why are later emails with same email address again sent to the spam folder? Once an email is declared as not junk/spam, it should be cleared to go to the inbox. Can this thought/idea be incorporated into the next update? Thank you. Greetings from North Germany. Ken Yeager

Mail arrives in the Spam folder. It is not spam. I click on Mark and click on It is not Junk. Messages move to inbox. Perfect. Now why are later emails with same email address again sent to the spam folder? Once an email is declared as not junk/spam, it should be cleared to go to the inbox. Can this thought/idea be incorporated into the next update? Thank you. Greetings from North Germany. Ken Yeager

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

See https://support.mozilla.org/en-US/questions/1404881

Helpful?

ajplap
ajplap
more options

Why cant I see a list of addresses that have been designated as Spam so I can remove them from the Spam folder

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.