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No Folders in Filters possible

Tatze (Paw)
Tatze (Paw)
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Dear filter specialists,

On a Windows 10 computer with TB Portable 128.6 and .7, folders can no longer be selected in the filters as ‘Run filter on’ or ‘perform these Actions’: the menu is greyed out. The phenomenon occurs with all accounts: POP and local. Various email providers, ESET virus scanner, Windows firewall, FritzBox cable router. The local account contains almost 30 GB of emails. The existing filters work as long as they do not affect the accounts or folders: for example, tagging e-mails works. Existing filters with folder-actions cannot be re-configured and no folder actions are possible when creating a new filter.

I have performed an update check and restarted Windows, changed the compression limit from 500 to 5 MB and changed a few minor settings so that the config is rewritten.

What could this be? How do I solve the problem? A workaround if necessary.

Thank you very much for your help.

Dear filter specialists, On a Windows 10 computer with TB Portable 128.6 and .7, folders can no longer be selected in the filters as ‘Run filter on’ or ‘perform these Actions’: the menu is greyed out. The phenomenon occurs with all accounts: POP and local. Various email providers, ESET virus scanner, Windows firewall, FritzBox cable router. The local account contains almost 30 GB of emails. The existing filters work as long as they do not affect the accounts or folders: for example, tagging e-mails works. Existing filters with folder-actions cannot be re-configured and no folder actions are possible when creating a new filter. I have performed an update check and restarted Windows, changed the compression limit from 500 to 5 MB and changed a few minor settings so that the config is rewritten. What could this be? How do I solve the problem? A workaround if necessary. Thank you very much for your help.

All Replies (2)

DavidGG
DavidGG
  • Top 10 Contributor
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Start Thunderbird in Troubleshoot Mode. The following article explains how to do that and why it can be useful to help identify the cause of a problem:

https://support.mozilla.org/kb/troubleshoot-mode-thunderbird

Start Windows in Safe Mode with Networking mode. You may have to connect your computer to the router with an Ethernet cable, WiFi is disabled in Safe Mode:

https://support.microsoft.com/help/12376/windows-10-start-your-pc-in-safe-mode

Does any of that make the problem go away?

Helpful?

Tatze (Paw)
Tatze (Paw) Question owner
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Thank you very much for your quick response.

Safe mode and clearing the cache did nothing. Virus scanner was switched off. I tried to import the entire configuration without the mails (because there are 30 GB) into a new profile: same problem, no folder can be selected in the filters.

But here is the content of the console after I tried to change a filter:

21:23:55.203 Discovering folders for account failed with exception: [Exception... "Component returned failure code: 0x80550016 [nsIMsgFolder.subFolders]" nsresult: "0x80550016 (<unknown>)" location: "JS frame :: resource:///modules/MailUtils.sys.mjs :: discoverFolders :: line 58" data: no] 3

It says something about ‘discovering folders failed’ – can you do anything with this message?

Greetings and thanks

Paw

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