Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox crashes when i just search or open any page(all other browsers work well & no virus in system scanned with bitsefender)

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by Moses

kumar_0119578
kumar_0119578
more options

when i just search or open any page it crashes (all other browsers working well & there is no virus in system scanned with bit defender)

Crash ID(s)

bp-ccce1f95-1d25-43aa-9de9-55f6f2100518

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

when i just search or open any page it crashes (all other browsers working well & there is no virus in system scanned with bit defender) == Crash ID(s) == bp-ccce1f95-1d25-43aa-9de9-55f6f2100518 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

All Replies (4)

Moses
Moses
  • Moderator
more options

Can you give me the Crash Report ID?

XP: go to Start--Run and type in the run command box without quotes "%APPDATA%" then navigate to Mozilla/Firefox/Crash Reports/Submitted

Then copy and paste the .txt files from the Submitted folder here

Thanks, Moses Firefox Support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There is a crash ID in that first post: http://crash-stats.mozilla.com/report/index/ccce1f95-1d25-43aa-9de9-55f6f2100518 - [@ RtlInsertElementGenericTableFull] - Firefox 3.6.3 Crash Report - Report ID: ccce1f95-1d25-43aa-9de9-55f6f2100518

AnonymousUser
AnonymousUser
more options

Crash ID: bp-ccce1f95-1d25-43aa-9de9-55f6f2100518

Moses
Moses
  • Moderator
more options

Kumar,

Try updating java and updating flash. Also scan your pc with each of these malware removal links.

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx