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My browser "disappears". move mouse and it's back, happens a lot

  • 6 replies
  • 6 have this problem
  • 1 view
  • Last reply by zzxc

AnonymousUser
AnonymousUser
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Every day while working, the browser, weather I have 1 or 5 tabs open, just blinks off. Goes to desktop. If I move mouse or hit return and it's back.

== Long ago

Every day while working, the browser, weather I have 1 or 5 tabs open, just blinks off. Goes to desktop. If I move mouse or hit return and it's back. == Long ago

All Replies (6)

zzxc
zzxc
more options

Could you reply with the troubleshooting information from Help->Troubleshooting information. (Open the Help menu, then click Troubleshooting Information. Press Copy all to clipboard to copy the information, then paste it in your reply.

AnonymousUser
AnonymousUser Question owner
more options 
Is this the way to do it?

 Application Basics

       Name
       Firefox

       Version
       3.6.3

       Profile Directory

         Open Containing Folder

       Installed Plugins

         about:plugins

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Firefox security
       2.0
       true
       {9CE11043-9A15-4207-A565-0C94C42D590D}

       Java Console
       6.0.15
       true
        

       Java Console
       6.0.17
       true
        

       Microsoft .NET Framework Assistant
       1.2.1
       true
       {20a82645-c095-46ed-80e3-08825760534b}

       Norton IPS
       1.0
       true
       {8545daff-ad1e-493f-a37e-eed1ac79682b}

       Norton Toolbar
       3.7.2
       true
       {7BA52691-1876-45ce-9EE6-54BCB3B04BBC}

       Autofill Forms
       0.9.5.2
       true
       autofillForms@blueimp.net

 Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.history_expire_days.mirror
       180

       browser.history_expire_days_min
       8

       browser.places.importBookmarksHTML
       false

       browser.places.smartBookmarksVersion
       2

       browser.startup.homepage
       https://www.fidelity.com/|http://att.net/

       browser.startup.homepage_override.mstone
       rv:1.9.2.3

       browser.tabs.warnOnClose
       false

       extensions.lastAppVersion
       3.6.3

       general.useragent.extra.microsoftdotnet
       ( .NET CLR 3.5.30729)

       network.cookie.prefsMigrated
       true

       places.last_vacuum
       1274302061

       print.print_printer
       Dell Laser Printer 1720 (Copy 1)

       print.printer_Dell_Laser_Printer_1720.print_bgcolor
       false

       print.printer_Dell_Laser_Printer_1720.print_bgimages
       false

       print.printer_Dell_Laser_Printer_1720.print_command

       print.printer_Dell_Laser_Printer_1720.print_downloadfonts
       false

       print.printer_Dell_Laser_Printer_1720.print_edge_bottom
       0

       print.printer_Dell_Laser_Printer_1720.print_edge_left
       0

       print.printer_Dell_Laser_Printer_1720.print_edge_right
       0

       print.printer_Dell_Laser_Printer_1720.print_edge_top
       0

       print.printer_Dell_Laser_Printer_1720.print_evenpages
       true

       print.printer_Dell_Laser_Printer_1720.print_footercenter

       print.printer_Dell_Laser_Printer_1720.print_footerleft
       &PT

       print.printer_Dell_Laser_Printer_1720.print_footerright
       &D

       print.printer_Dell_Laser_Printer_1720.print_headercenter

       print.printer_Dell_Laser_Printer_1720.print_headerleft
       &T

       print.printer_Dell_Laser_Printer_1720.print_headerright
       &U

       print.printer_Dell_Laser_Printer_1720.print_in_color
       true

       print.printer_Dell_Laser_Printer_1720.print_margin_bottom
       0.5

       print.printer_Dell_Laser_Printer_1720.print_margin_left
       0.5

       print.printer_Dell_Laser_Printer_1720.print_margin_right
       0.5

       print.printer_Dell_Laser_Printer_1720.print_margin_top
       0.5

       print.printer_Dell_Laser_Printer_1720.print_oddpages
       true

       print.printer_Dell_Laser_Printer_1720.print_orientation
       0

       print.printer_Dell_Laser_Printer_1720.print_pagedelay
       500

       print.printer_Dell_Laser_Printer_1720.print_paper_data
       1

       print.printer_Dell_Laser_Printer_1720.print_paper_height
       11.00

       print.printer_Dell_Laser_Printer_1720.print_paper_size_type
       0

       print.printer_Dell_Laser_Printer_1720.print_paper_size_unit
       0

       print.printer_Dell_Laser_Printer_1720.print_paper_width
       8.50

       print.printer_Dell_Laser_Printer_1720.print_reversed
       false

       print.printer_Dell_Laser_Printer_1720.print_scaling
       1.00

       print.printer_Dell_Laser_Printer_1720.print_shrink_to_fit
       true

       print.printer_Dell_Laser_Printer_1720.print_to_file
       false

       print.printer_Dell_Laser_Printer_1720.print_unwriteable_margin_bottom
       0

       print.printer_Dell_Laser_Printer_1720.print_unwriteable_margin_left
       0

       print.printer_Dell_Laser_Printer_1720.print_unwriteable_margin_right
       0

       print.printer_Dell_Laser_Printer_1720.print_unwriteable_margin_top
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_bgcolor
       false

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_bgimages
       false

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_command

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_downloadfonts
       false

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_edge_bottom
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_edge_left
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_edge_right
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_edge_top
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_evenpages
       true

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_footercenter

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_footerleft
       &PT

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_footerright
       &D

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_headercenter

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_headerleft
       &T

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_headerright
       &U

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_in_color
       true

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_margin_bottom
       0.5

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_margin_left
       0.5

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_margin_right
       0.5

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_margin_top
       0.5

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_oddpages
       true

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_orientation
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_pagedelay
       500

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_paper_data
       1

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_paper_height
       11.00

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_paper_size_type
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_paper_size_unit
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_paper_width
       8.50

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_reversed
       false

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_scaling
       1.00

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_shrink_to_fit
       true

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_to_file
       false

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_unwriteable_margin_bottom
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_unwriteable_margin_left
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_unwriteable_margin_right
       0

       print.printer_Dell_Laser_Printer_1720_(Copy_1).print_unwriteable_margin_top
       0

       print.printer_Dell_V305.print_bgcolor
       false

       print.printer_Dell_V305.print_bgimages
       false

       print.printer_Dell_V305.print_command

       print.printer_Dell_V305.print_downloadfonts
       false

       print.printer_Dell_V305.print_edge_bottom
       0

       print.printer_Dell_V305.print_edge_left
       0

       print.printer_Dell_V305.print_edge_right
       0

       print.printer_Dell_V305.print_edge_top
       0

       print.printer_Dell_V305.print_evenpages
       true

       print.printer_Dell_V305.print_footercenter

       print.printer_Dell_V305.print_footerleft
       &PT

       print.printer_Dell_V305.print_footerright
       &D

       print.printer_Dell_V305.print_headercenter

       print.printer_Dell_V305.print_headerleft
       &T

       print.printer_Dell_V305.print_headerright
       &U

       print.printer_Dell_V305.print_in_color
       true

       print.printer_Dell_V305.print_margin_bottom
       0.5

       print.printer_Dell_V305.print_margin_left
       0.5

       print.printer_Dell_V305.print_margin_right
       0.5

       print.printer_Dell_V305.print_margin_top
       0.5

       print.printer_Dell_V305.print_oddpages
       true

       print.printer_Dell_V305.print_orientation
       0

       print.printer_Dell_V305.print_pagedelay
       500

       print.printer_Dell_V305.print_paper_data
       1

       print.printer_Dell_V305.print_paper_height
       11.00

       print.printer_Dell_V305.print_paper_size_type
       0

       print.printer_Dell_V305.print_paper_size_unit
       0

       print.printer_Dell_V305.print_paper_width
       8.50

       print.printer_Dell_V305.print_reversed
       false

       print.printer_Dell_V305.print_scaling
       1.00

       print.printer_Dell_V305.print_shrink_to_fit
       true

       print.printer_Dell_V305.print_to_file
       false

       print.printer_Dell_V305.print_unwriteable_margin_bottom
       0

       print.printer_Dell_V305.print_unwriteable_margin_left
       0

       print.printer_Dell_V305.print_unwriteable_margin_right
       0

       print.printer_Dell_V305.print_unwriteable_margin_top
       0

       privacy.clearOnShutdown.cookies
       false

       privacy.clearOnShutdown.downloads
       false

       privacy.clearOnShutdown.formdata
       false

       privacy.clearOnShutdown.history
       false

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.promptOnSanitize
       false

       privacy.sanitize.sanitizeOnShutdown
       true

       security.warn_viewing_mixed
       false
zzxc
zzxc
more options

Yes - thanks. Disable Firefox security in Tools->Add-Ons and restart Firefox. See if the problem is fixed by doing this.

AnonymousUser
AnonymousUser Question owner
more options

Thanks a lot. I did that and I'll give it a day. I really appreciate the help.

AnonymousUser
AnonymousUser Question owner
more options

Well, that seemed to work for an hour, but still just flicks off, goes to desktop until I move the mouse. Any other clues? I could live with it, the minorest of aches. Thanks Bob

AnonymousUser
AnonymousUser Question owner
more options

Problem done. I have to admit, that not only am I old and ugly, I'm stupid!!!!!! I was "parking" the cursor right on that tiny, lower right, "show desktop" button!!!!!~ Man, do I feel dumb. I always used to "park" the thing right in the middle of whatever I was workin on and had to move it so often, I probably wanted it far-far away. I didn't even know there was a "show desktop" button. Windows7??? Thanks so much, I'm sorry to have wasted your time, zzxc.