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I get this crash signature nsDocShell::EnsureContentViewer() whenever I start firefox. Complete crash report is at http://crash-stats.mozilla.com/report/index/373c7d15-441a-4d01-adbe-ab58e2100602

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  • Last reply by Moses

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Firefox crashes every time I try to start it, even in safe mode. Crash signature is nsDocShell::EnsureContentViewer()

Crash ID(s)

373c7d15-441a-4d01-adbe-ab58e2100602

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2)

Firefox crashes every time I try to start it, even in safe mode. Crash signature is nsDocShell::EnsureContentViewer() == Crash ID(s) == 373c7d15-441a-4d01-adbe-ab58e2100602 == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2)

All Replies (2)

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Try a clean install

Click the blue question mark next to clean install to perform one.

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Also do a malware check with a few malware scan programs. You need to use all programs because each detects different malware. Make sure that you update each program to get the latest version of the database.

http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware http://www.superantispyware.com/ - SuperAntispyware http://www.safer-networking.org/en/index.html - Spybot Search & Destroy http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page .......... See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked