Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i can't open my windows live/ hotmail e-mails when using firefox but other browsers work

  • 3 replies
  • 54 have this problem
  • 1 view
  • Last reply by ettejul

kimber_brook
kimber_brook
more options

i just downloaded mozilla firefox and it wont allow me to open my e mails. i have a windows live e mail. the page loads and lets me go to my inbox and other folders but i can't open e mails or delete them. if i use another browser like internet explorer i have no problems. i uninstalled mozilla and re downloaded it to see if it would help but there was no change.

i just downloaded mozilla firefox and it wont allow me to open my e mails. i have a windows live e mail. the page loads and lets me go to my inbox and other folders but i can't open e mails or delete them. if i use another browser like internet explorer i have no problems. i uninstalled mozilla and re downloaded it to see if it would help but there was no change.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

kimber_brook
kimber_brook Question owner
more options

i cleared the cache and removed cookies from live.com. it's working now so thank you

ettejul
ettejul
more options

my problem is not solved. my hotmail is frozen