Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

bookmarks work, typed-in web addresses don't

  • 7 replies
  • 2 have this problem
  • 9 views
  • Last reply by M110

more options

My Windows 7 ultimate suddenly thought it hadn't been activated. After several false starts, I reactivated it. Now, websites opened with bookmarks do in fact open. Websites typed into the address bar do not. For example, www.bbc.co.uk doesn't work when typed in, but its bookmark does. Again, www.britastro.org behaves in the same way. Previously this problem didn't exist. All my bookmarks work. None of my typed-in addresses works.

How please do I cure this problem?

My Windows 7 ultimate suddenly thought it hadn't been activated. After several false starts, I reactivated it. Now, websites opened with bookmarks do in fact open. Websites typed into the address bar do not. For example, www.bbc.co.uk doesn't work when typed in, but its bookmark does. Again, www.britastro.org behaves in the same way. Previously this problem didn't exist. All my bookmarks work. None of my typed-in addresses works. How please do I cure this problem?

All Replies (7)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
more options

To cor-el: Thank you very much. It was an extension, which I have disabled. I would however like to uninstall that extension - it applies to an application I have no further use for - but the uninstall button is greyed out and the 'troubleshooting extensions and themes' article seems to be no help. Or am I missing something?

more options

To cor-el: I've uninstalled that surplus application and the FF extension has gone too. So all seems now to be well. Thank you again for your help.

more options

What is the name of the program or extension that was causing your problem?

That name might be helpful for another user who has that problem.

more options

It was an AVG 2011 (the surplus app I referred to) extension. Unfortunately my brain registered which extension it was in the list, without registering its precise name. If I remember correctly, I think the word 'search' was in the name. I'm sorry I can't be more detailed. I do hope this might help the other user!

more options

That is probably the AVG Safe Search Toolbar extension. That extension is known to cause issues with the location bar and the Enter key not working.

more options

To cor-el and the-edmeis...

I'm practically certain you're right. Let's hope this helps the other sufferer!