Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Menus present a transparent drop down when click AND Firefox will not minimise or close via the red X in top right

  • 2 replies
  • 6 have this problem
  • 1 view
  • Last reply by IAmBroom

inspiredRichard
inspiredRichard
more options

When I click "file" "Edit" "View" "History" or any other top left menu item I am presented with the shadow of the drop down menu and nothing else.

Also none of the program command buttons in the top right work (minimise, restore down, close) but they do work with other software (google Chrome for example)

The drop down below "This Happened" is also not responding.

When I click "file" "Edit" "View" "History" or any other top left menu item I am presented with the shadow of the drop down menu and nothing else. Also none of the program command buttons in the top right work (minimise, restore down, close) but they do work with other software (google Chrome for example) The drop down below "This Happened" is also not responding.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

IAmBroom
IAmBroom
more options

From this thread, I found a solution for me. Go to Options > Advanced > General and uncheck the "Use hardware acceleration when available" option.